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Professional Physical Therapy is looking for experienced receptionists to join a energetic team dedicated to patient care. All candidates must be well versed, but not limited to, the following:
  • Welcomes and greets patients and visitors to the facility in a friendly manner; determines the purpose of the visit; has the patient complete the appropriate paperwork, if necessary; informs the Physical Therapist of their arrival
  • Provides information to those who call the facility; transfers calls as needed; works with the Site Supervisor to ensure proper desk coverage at all times
  • Schedules and cancels appointment as appropriate, ensures follow-up visits are scheduled as appropriate
  • Collects co-payments and post all funds in the EMR/Billing system
  • Records patient information into the EMR/Billing system
  • Prepares flow sheets for the following day’s appointments; review for accuracy and file them as they are completed each day
  • Filing, faxing and scanning medical records
  • Scan identification and insurance information into the EMR/Billing system
  • Verifies over the counter balance at the end of every shift
  • When scheduling appointments, carefully screens for patients address, new patient visit, or updated registration information, informs patient of co-pay amount
  • Verifies the method of payment for service (Medicare, private insurance, private payer) and collects payment or data as appropriate
  • Practices confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements
  • Maintains facility waiting area, office files and front desk area in a manner that is neat and organized
  • Receives and conveys messages in writing, electronically and verbally
  • Attends company and departmental meetings as required
  • Reports daily statistics for clinic
  • Other duties as assigned
  • Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service, communication and interpersonal skills.
  • Must have excellent telephone skills; handling large call volume may be required.
  • Must be flexible; able to accommodate the changing needs of the facility.
  • Must have basic math skills; must be able to use standard office equipment.
  • Must be willing to work nights and/or Saturdays; must be able to work a rotating schedule between the hours of 7am and 8:30 pm.
  • Must have the ability to travel as required to perform job duties and cover other centers as needed.
  • Must be able to effectively use computer programs (e.g. Word, Excel, Outlook and Powerpoint)
 Comprehensive Benefits:
Professional is committed to providing the same high-quality care for our employees as we do for our patients. We offer the following benefit options to eligible full-time employees:
  • Medical Coverage 
  • Dental Coverage 
  • Vision Plan
  • Life Insurance 
  • Voluntary Group Coverage - Accident Insurance, Serious Illness, and Individual Short-Term Disability Coverage 
  • 401(k) 
  • College Savings Programs (529 Plan) 
  • Allowance for Apparel
  • Vacation, Sick and Personal Days
  • Quarterly Employee Events
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