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Deepak Kumar Gupta Village-Sikandarpur
Metro Pillar No-52
Near Sikandarpur Metro Station
Gurugram-122001, Haryana
Mob-07906128521, 8826933105
Email Id:


To utilize my full potential and contribute my best for organization to achieve high career growth through continuous worked with dedication.


              Genpact India Pvt. Ltd.

 Tenure: 07th Sep 2012 to 14th Aug 2017.
Designation: Process Developer
Previous Department: Customer Services Max life insurance -POS (Operations-Backend).


              Mattel-US (Account Receivable-OTC) from 21st June 2016 to 14th Aug 2017.

Daily invoicing and investigate, document, clear or collect receivable deductions that have been taken by our customers.
Post daily cash receipts and accurately code all customer deductions.
Properly apply promotional deductions via the promotional system.
Communicate daily via phone and email with customers, sales brokers and other employees to research and resolve customer deductions.
Develop relationships with key customer contacts through daily interaction with their Sales, Customer Service and Accounts Payable departments.
Prepare deduction documentation to support the issuance of credit memos for valid deductions.
Prepare documentation to support the issuance of chargeback invoices to suppliers as appropriate. Identify opportunities to improve processes that will minimize non-promotional deductions, clear deductions in a timelier manner and provide more extensive or reliable information to Marketing for promotional deductions taken.

Max Life insurance Ltd. from 07th Sep 2012 to 21 June 2016.

Handled all types of complex work types in agent and additional department resolved the query, request and complaints of the agents as well as the customers of max life insurance and their additional channel partners.
Type of request receives from the customers: assignment of policy, change in ownership, nominee change, bonus change, N.F.O change, name change, address change, signature change and person Update.
Mentoring newly joined associate regarding the product and process by sharing knowledge, skills, information and perspective to foster the personal and professional growth.
Responsibility assignment of work, achieve on daily and monthly target, publishing daily and monthly MIS reports.
Focusing on timely resolution to the customer and retrieve the Non-Financial transaction by coordinating with various department


Bachelor of commerce from Bihar University Muzaffarpur.
Intermediate from Bihar Intermediate Council Patna.
High School from Bihar Board Patna.


Successfully attended and completed the trainings of data privacy.
Information Security.


I got twice Certificate of Excellence for Outstanding performance by Max Life Insurance.


Diploma in Computer Application.


Packages Known: MS Office (Word, PowerPoint, Excel, Internet).
Tally 7.2 & well Typing with 25 to 30 w/min.


Willingness to learn new things, hardworking, sincere & committed towards work. Good Team Player & Cooperative very well with Management & team Members. Learn-Teach-Learn attitude and ability to resolve the critical cases easily.


Father's Name : jagdish Prasad Gupta
Marital Status : Single
Nationality : Indian
Languages Known : Hindi & English

PLACE: Gurugram Deepak Gupta


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